PT Monster Entertainment Indonesia (Moonton)

Customer Service Agent

Responsibilities :

• Respond to game players’ inquiries, manage player complaints, and record feedback for various projects.
• Assist the operations department by proposing suggestions and following up on issues to be resolved for game optimization, aiming to enhance game operation data.
• Manage moderator teams effectively.
• Complete other tasks as assigned by the supervisor.

Qualifications :

• Fresh graduates are encouraged to apply.
• Passionate about games, enjoys engaging with users, and understands users’ mentalities and habits.
• Keen interest in pursuing a career in the game industry.
• Preferably a gamer who enjoys trying various games; experience with Mobile Legends Bang Bang is a plus.
• Fluent in English and Bahasa (proficiency in Malay or Tagalog is an advantage).
• Possesses a mature sense of teamwork.
• Demonstrates a proactive work attitude and professional ethics, with the ability to work under pressure.

Benefit :

• Pengaturan jam kerja yang fleksibel
• Manfaat makan di kantor
• Camilan dapur kantor tanpa batas & teh sore!
• Manfaat eksklusif dalam permainan
• Manfaat medis yang komprehensif
• Struktur bonus yang menarik
• Kolaborasi dengan tim global yang dinamis di seluruh dunia
• Program promosi jabatan
• Lokasi yang nyaman & mudah diakses
• Program bimbingan bagi karyawan baru untuk cepat mengenal bisnis dan budaya perusahaan
• Perjalanan perusahaan tahunan
• Perayaan yang menyenangkan selama festival besar
• Aktivitas membangun tim
• Inisiatif kesehatan mental & kebugaran
• MOONTON Talks & program pendidikan
• Hadiah bertema permainan eksklusif selama acara-acara khusus