PT Bank Seabank Indonesia merupakan aplikasi perbankan digital untuk membantu melakukan aktivitas finansial, mulai dari menabung hingga bertransaksi melalui handphone kapanpun dan dimanapun. Produk perdana SeaBank adalah rekening Tabungan, yang dapat mempermudah pengelolaan aktivitas finansial harian & menyediakan tabungan dalam satu rekening dengan bunga yang tinggi. Lowongan Kerja PT Bank SeaBank Indonesia.
PT Bank Seabank Indonesia adalah lembaga keuangan digital milik Sea Limited/Sea Group, perusahaan induk dari situs e-commerce Shopee dan penerbit game online Garena.
Lowongan Kerja PT Bank SeaBank Indonesia
Saat ini PT Bank SeaBank Indonesia membuka rekrutmen lowongan kerja dengan posisi sebagai berikut:
Conduct the standards and procedures that apply in communicating with customers
Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related
Documenting all interactions with customers in the Call Database (CRM), for further use if needed
Forming and creating sustainable relationships with customers by making extra efforts to build closeness with customers
Following up on complaints/feedback and liasing the complaints/feedback submitted by customers to be followed up (either directly carried out in place or escalated to the relevant units)
Maintain and improve the quality of services by following the guidelines in order to meet quality standards as stated in the SOP/TGU
Requirements :
Minimum 0-1 years of experience in Customer Operations or related positions
Minimum Diploma from any fields
Must be willing to work in shifts
Experience in responding to customer queries in a timely and accurate way, via phone, email, or chat
Customer oriented and ability to adapt/respond to different types of characters